How To Fix the Alexa Device Offline Issue? 1 800-795-6963 Alexa Helpline Number



It’s really very irritating when Alexa goes offline and stops responding to any commands. No doubt that Alexa is a smart voice assistant and can perform a number of tasks. But, most of the time, the Alexa Device Offline issue creates a hindrance.

Why Alexa Is Offline?


This question may be attacking your mind again and again. Do you know the reason? Let us tell you, not just one or two but a number of reasons could be responsible for the same issue.


Check your internet connection, update the Alexa app, remove the network blockage or move Echo close to the router.


In this guide, we are going to tell you all the steps to get your Alexa back in online mode again. For more help, reach the Alexa helpline number now.


Why Is Alexa Device Offline?


Check your wifi connection in the very first place if your Alexa Device is offline. There are chances that your wifi device is not working anymore. It is a must to place the Alexa-enable device near to the router and not a much distance.


It could be possible that any electronic device is creating signal interference. Hence, the blockage in the network is responsible for the Alexa Device Offline issue.


No matter what reason is responsible that your Alexa Won't Connect to WiFi, here is the complete Alexa Troubleshooting guide for you.


Alexa Troubleshooting To Fix Echo Offline Issue


We will start troubleshooting from basic steps to resolve the offline issue. Then, we will move towards advanced troubleshooting methods.


  1. Check Your Wifi Connection


Make sure that your wifi connection is working at a good speed. A weak or faulty network connectivity issue could be responsible for the Alexa Device Offline issue. You can take the help of your network service providers if anything went worst.


  1. Restart the Modem/Router


You don’t need to apply advanced troubleshooting methods all the time. Most of the time, the issue could be resolved easily by a simple restarting method. Here are the steps to restart the modem.


  • Turn OFF the router.

  • Take out the power cable from the wall outlet.

  • Wait for at least 20-30 seconds, reinsert the power plug again.

  • Turn ON the router.

  • Let Alexa connect to the internet.

  • Check if the Alexa Device Offline issue gets fixed or not.


  1. Move Echo Close to the Router


You may have placed the Echo device a little far from the router. This could be responsible for Echo Dot Not Connecting to WiFi. Hence, minimize the distance between the Echo & router.



  1. Restart the Alexa-enabled Device


Sometimes, a software glitch in the device could be responsible for why Alexa Won't Connect to the Internet. So, restart the Echo device now and troubleshoot the offline issue.


  1. Update Alexa App


An outdated Alexa app could be responsible for the Alexa Offline and Echo Dot Offline issue. Hence, update the Alexa app immediately.


  1. Reinstall the Alexa App


Uninstall the Alexa app from your device and then install it again. It could be possible that your Echo and wifi are working perfectly but there is a glitch in the app itself. So, reinstall the app now.


  1. Factory Reset the Echo device


This is the last troubleshooting method you can apply to troubleshoot the issue. Reset the Echo device to factory defaults. This will save all the settings to defaults and all the glitches will be resolved immediately.


Conclusion


This article can be concluded on the point that a number of reasons could be responsible for the Alexa Device Offline issue. In this guide, we have explained all the methods to fix the problem. If you have any questions in mind regarding the offline issue, reach the toll-free Alexa Helpline Number now. Our team of specialists is 24*7 ready for you.
Location: United States

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