Alexa Not Responding | Alexa Not Working | Alexa Helpline Number +1-800-795-6963



We know that most of the time, Alexa Not Responding to the voice commands due to one or other possible reasons. In this scenario, you don’t need to worry because we are going to tell you some common troubleshooting methods.


With proper troubleshooting methods, it would be easy for you to make your Alexa start working again.


Some Tips And Tricks When Alexa Not Responding


Alexa is one of the best and the smartest devices to automate your home. But, it happens most of the time that Alexa Stopped Working because of one or other reasons. In this condition when Alexa Not Working, you can follow some of the steps:


  1. Make sure that you are only using the original power adapter while using the Alexa-enabled device. Using the local adapter doesn’t provide enough power to turn ON the Echo.


  1. Turn ON the Echo and press the Action button given at the top of the device. Now, check if Alexa started responding or still not working.


  1. If your Echo Dot Not Responding to the voice commands then check if you have placed the Echo device at a minimum distance of 3 feet from the speakers or not. Most of the time, Alexa App says Device is Unresponsive because of the less distance between Echo and the speaker.


  1. Another major reason that could be responsible for the Alexa Not Responding issue could be the dust falling from walls. It may have blocked the microphone and hence, Alexa is not able to listen to the commands.


  1. Speakers should be placed with zero noise or other background sounds. A loud or unwanted noise could be majorly responsible for why Alexa Echo Not Responding.


  1. Say the wake word clearly and make sure that your voice is natural and clear. This may resolve the Alexa Not Responding issue.


Basic Alexa Troubleshooting Solutions


If you have tried the above-given solution and still your Alexa Echo Dot Not Responding to Voice then try the steps given below:


  1. Check The Microphone Button


The microphone button that is given at the top of the Echo device should be turned ON. Most of the time, we forget to turn ON the mic button and end up thinking Why Is My Echo Dot Not Responding. Alexa Red Ring light means that the mic is OFF and needs to be turned ON.


  1. Restart Your Amazon Echo


To restart the Alexa-enabled device, you would need to press the up and down button and then tap on the mic button two times.


  • The blue color light on the Alexa-enabled light means that the Alexa is listening to your commands but not giving the response.

  • In this step, remove the power adapter from the wall outlet and then connect it after 10-20 seconds.

  • It will take the time of 2-3 minutes to complete the reboot process. Hence, you can use it again afterward.

  • To check if your device started working or Alexa Not Responding by asking her something.




  1. Hard Reset the Alexa-enabled Device


If you have restarted the Echo device but still it is not working then here are the steps to hard reset it.


  • On your Echo device, you will find a reset hole at the bottom of it. With the help of a thin pin, press the reset button for a few seconds.

  • Wait for a while and this light will be changed to blue and then to orange.

  • After a while, the device will be restarted again and all the settings will be saved to default.

  • You will have to do the Alexa Setup again.


Conclusion


If your Alexa Not Responding to any of your commands then you would need to check the internet. A faulty wifi connection could be responsible for why Alexa Stopped Working. In this guide, we have told you all the troubleshooting steps to make your Echo device start working again. In case still your Alexa Not Responding then feel free to reach Alexa Helpline Number 1 800-795-6963 i.e. Toll-Free & 24*7 available.


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