My Alexa Not Working, How To Fix It? Alexa Helpline Number 1 800-795-6963 | Alexa Troubleshooting


Alexa-enabled devices are really a blessing for all of us. With the help of them, it is very easy to do a number of tasks. From controlling all the smart home gadgets to entertaining its users, Alexa is complete software. But, sometimes a number of users complain that their Alexa Not Working.

If you are the one whose Alexa Has Stopped Working, check the power adapter, wifi connection, software version, and the placement of the Echo device.


In this Alexa Troubleshooting guide, we are going to tell you the steps to troubleshoot the issue. You also have the choice to take the help of our experts, dial the Alexa Helpline Number now.


Why Is My Alexa Not Working?


Alexa stopped working because of many reasons. Sometimes, Alexa Not Working or Alexa Not Responding because of a weak wifi connection, other times the following reasons could be responsible.


  1. The microphone button is off

  2. The wifi connection is interrupted.

  3. Echo and smartphone are not connected with similar networks

  4. Alexa is placed far from you

  5. Wrong wifi password

  6. Outdated Alexa app


No matter what is the real cause behind the issue, we are here to help you always. Our helpline number is 24*7 available for you, reach us anytime you want.


How To Fix When Alexa Has Stopped Working?


If your Alexa Not Working and stopped responding to your commands, you must check the internet connection. Make sure the wifi password that you have entered is right. In addition to this, don’t forget to check the power adapter.


Here are some easy troubleshooting solutions to resolve the error:


  1. Check the Power Adapter


It may be possible that you have not plugged in the power adapter in an accurate way. In addition to this, make sure you are using the original adapter. Using third-party power adapters may cause a number of Alexa Issues.


  1. Restart Echo


Restarting is one of the best ways to troubleshoot technical glitches in an easy way. To restart the Echo device, follow the below-given steps in a precise manner:


  • Press the power button and turn OFF the Echo device.

  • Now, remove all the cables connected to Echo.

  • Wait for at least a minute or two.

  • Reconnect all the cables and turn ON the Echo device.

  • Say the wake word and check whether it is responding to your commands or not.


  1. Move Echo A Little Close to You


You may have positioned the Echo device at a distance from you. This is why Alexa is not able to listen to you and not respond back. So, change the position of Echo and move it to an ideal location.


  1. Update the Alexa App


It’s your responsibility to update the Alexa app after a regular period of time. It is because an outdated Alexa app could be another major reason why is your Alexa Not Working. You can easily update the app from the app and the play store.




  1. Say the Wake Word Correctly


If your Alexa is working but not responding to your commands then say the wake word correctly. Sometimes, Alexa won’t understand what we are saying. Hence, you need to say the wake word in a more precise manner.


  1. Reset Echo


Resetting Echo devices to factory defaults is another way to fix the issue completely. Once the device will be reset, all the settings will be saved to defaults. In this way, your Alexa will start working again.


Conclusion


In order to conclude this article, it can be said that a weak wifi connection is one of the major reasons why your Alexa Not Working. In this article, we have included all the steps required to troubleshoot the issue. You can also contact our experts to fix the glitch. Reach the Alexa Helpline Number now i.e +1-800-795-6963 or can drop your query at Smartechohelp.
Location: United States

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