7 Methods To Fix When Alexa Not Working | Alexa Helpline Number

We know that you are facing the issue of Alexa Not Working with your Echo device. Actually, it’s not always clear why your Echo device is not responding. The issue could be related to the outdated internet connection, too much distance between the Echo and router, outdated Alexa app, or anything else.

In this guide, we will discuss all the possible causes and their troubleshooting methods. Whatever the cause is, with the help of some easy troubleshooting methods your Alexa will sync in.

Here is how to fix it when Alexa stops responding to the voice commands.

Easy Troubleshooting Methods When Alexa Not Working

It could have happened with you that you issue a command to your Echo device and it starts saying “I’m having trouble understanding you”. In this case, do follow the methods provided below:

1. Make Sure That Echo Dot Has Power

As Echo is an electronic device and there is no doubt about it. Hence, it is very necessary to make sure that your Echo device has power access. So, do check the power cable and wall outlet properly.

2. Make Sure That Echo Device Has Internet Access

Without an internet connection, it is impossible to use the Echo device. Hence, you have to check whether your Echo device has internet access or not.

3. Check The Microphone Of Your Echo Device

It may be possible that you have accidentally turned off the microphone of the Echo device. This is why it is not listening to any of your commands and you are thinking that Alexa is not working. The microphone button has been given at the top of the Echo device.

A red ring light means that Echo is not listening to you but a solid blue light means that the Alexa device is listening to your commands.

4. Move Your Echo Device Near To The Router

It could be possible that Alexa Not Working properly because you have positioned it outside the connectivity range. Hence, move your Echo device a little close to the router. After doing that, check whether it is working or not.

5. Give You Echo Device A Quick Restart

If you will give your Alexa device a quick restart, sometimes it is enough to fix the trouble. Hence, turn off the Alexa and remove the power cable from the wall socket. Wait for a while and then reattach the power cable to the wall socket. Turn on the Echo device and check if your issue with Alexa Not Working is fixed or not.

6. Restart The Router

In case you have restarted the Alexa device but yet Alexa Won’t Connect to WiFi then give it a quick restart too. You just have to turn off the router and remove all the cables connected to it. Wait for at least 60 seconds and then reconnect the cables again.

Turn on the router and wait until it will not connect to the Echo device. Once it will be connected properly, give your Echo device any command to check whether Alexa Slow to Respond issue got fixed or not.

7. Reset The Echo Device To Factory Defaults

After trying each and everything if your Alexa Having Trouble Understanding you, reset your Echo device to factory defaults.

Conclusion

We would like to conclude this article on the point that Alexa Not Working issue is very common. In this article, we have discussed all the reasons behind Alexa Not Responding and its troubleshooting steps.

So, whenever you find that Echo device is not properly working, follow the methods that have been mentioned above. They are enough to fix all the Echo issues.